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Author Topic: Nexus 4 not booting and Red flashing LED....  (Read 26882 times)

JayJ

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Nexus 4 not booting and Red flashing LED....
« on: January 14, 2013, 08:50:33 AM »
I think I'm jinxed.....

I was working nights last night and at around 3:30am I was using my Nexus 4, it had 25-30% battery remaining and the screen went out. I pressed the power button but nothing happened so I tried again this times a little longer but still nothing so after half a dozen attempts I long pressed the power button hoping it would boot but nothing...
I tried to boot holding volume down and power, I tho boot holding both volume up and down and power but still nothing so I plugged my Nexus 4 into the AC adapter, the LED started to blink red??
I tried booting again with the power cable plugged, I tried holding combinations of the buttons whilst plugging in the micro USB but still nothing other than the flashing LED.

Now I was starting to be concerned so I Googled "nexus 4 red flashing LED", I found several posts on different forums suggesting that the battery was critically low but as above it was 25-30% when I picked it up and I received no 15% warning. The consensus was that some had success after leaving the Nexus 4 to charge some considerable time whereas others had received replacements from Google.
I left my Nexus 4 on charge whilst at work, approx 1-1hr 30minutes and still it would not boot. I got home called Google support and it was confirmed it was a battery issue.
The support agent ran through a few procedures to try getting my Nexus 4 to boot but we were unsuccessful.

Now this is what I don't get, my Nexus 4 is less than a month old and I assumed it would be replaced under warranty and that is what Google support told me but I expected it to be done there and then on the phone but I was told she would get the start a replacement procedure, passing this on to another department and asked me to leave the device to charge for next two hours. She also stated I would receive an email, if my Nexus 4 booted normally after the further two charge time to reply to the email and the replacement procedure would be cancelled.
Firstly I was under the impression as above, that warranty claims were handled during the phone call, not later by another department and secondly after a further four hours of charging my Nexus 4 will still not boot and the LED is still blinking red....

I have now replied to said email, stating the whole scenario and that after an extended period of charging my Nexus 4 still will not boot. Waiting for a reply....

Sent from my Nexus 7 using Tapatalk HD



CBers

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Re: Nexus 4 not booting and Red flashing LED....
« Reply #1 on: January 14, 2013, 09:01:42 AM »
Not good news, especially after all the hassle you had getting it. Perhaps you need to mention that as well.

Keep us up to date with how you get on.

Fingers crossed it'll be sorted soon.

Did you root?

Sent from my 16Gb Nexus 4 using Tapatalk 2

JayJ

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Re: Nexus 4 not booting and Red flashing LED....
« Reply #2 on: January 14, 2013, 09:05:34 AM »
Shh, yes it's rooted....:-\

Getting worried...it's upstairs still on charge, off to bed in a minute as in nights again but it just doesn't want to take charge...

I'll let you know how I get on... :'(

Sent from my Nexus 7 using Tapatalk HD

radiocycle

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Re: Nexus 4 not booting and Red flashing LED....
« Reply #3 on: January 14, 2013, 10:28:08 AM »
Bummer Jay!  Let's see if Google does you right...

r

CBers

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Re: Re: Nexus 4 not booting and Red flashing LED....
« Reply #4 on: January 14, 2013, 10:41:11 AM »
Shh, yes it's rooted....:-\
Well rooting a device won't cause a hardware problem with the battery, especially if they are aware of known faults already.

Night night :-)

Sent from my 16Gb Nexus 4 using Tapatalk 2


JayJ

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Re: Nexus 4 not booting and Red flashing LED....
« Reply #5 on: January 14, 2013, 03:07:12 PM »
No but technically it voids warranty...

Just waiting for reply from Google support now, oh the pain...

Sent from my 32GB Nexus 7 using Tapatalk HD

JayJ

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Re: Nexus 4 not booting and Red flashing LED....
« Reply #6 on: January 14, 2013, 08:31:45 PM »
Just received an RMA email from Google, does this mean they're sending a replacement because I have 21 days to return this?

Sent from my 32GB Nexus 7 using Tapatalk HD

JayJ

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Re: Nexus 4 not booting and Red flashing LED....
« Reply #7 on: January 15, 2013, 07:02:11 AM »
Replacement ordered...

Sent from my 32GB Nexus 7 using Tapatalk HD

Babyfacemagee

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Re: Nexus 4 not booting and Red flashing LED....
« Reply #8 on: January 15, 2013, 11:56:33 AM »
Good luck Jay.  Sorry you have to go through this.
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radiocycle

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Re: Nexus 4 not booting and Red flashing LED....
« Reply #9 on: January 15, 2013, 12:38:53 PM »
Yeah! Well, maybe you can use your N7 for a substitute while you're waiting on your new N4 :D

r

JayJ

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Re: Nexus 4 not booting and Red flashing LED....
« Reply #10 on: January 15, 2013, 01:17:17 PM »
Thanks guys...

And yeah I do have my N7 but still this is a load of hassle I could really do without, I'm relegated to an Android phone running Android 2.1 and that's painful enough but this RMA stuff is unreal....


Contact Google, wait for decision and wait for RMA email. Then click link in RMA email to order replacement device which Google then place an authorisation on your credit/debit card for the full price of your device until they receive the faulty device back and have confirmed its nothing you've done to the device. Then you have to return the defective device with the RMA (Returns Merchant Authorisation) document from the email and the returns label that comes with your replacement device....

What a con, I have had to borrow 280 GBP to cover me. Grrr >:(>:(>:(

Sent from my 32GB Nexus 7 using Tapatalk HD
« Last Edit: January 18, 2013, 01:09:11 PM by JayJ »

JayJ

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Re: Nexus 4 not booting and Red flashing LED....
« Reply #11 on: January 18, 2013, 01:08:30 PM »
Got my replacement shipping email this evening, 18:02GMT...

Wahoo :D

Sent from my 32GB Nexus 7 using Tapatalk HD

JayJ

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Re: Nexus 4 not booting and Red flashing LED....
« Reply #12 on: January 21, 2013, 01:22:39 PM »
Finally received my replacement this evening, arrived just before 17:50...

Later than expected but seeing as we're the last part of the route and we have snow, I'm not surprised...

Very happy now, just setting it up. :D


Sent from my 32GB Nexus 7 using Tapatalk HD

CBers

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Re: Nexus 4 not booting and Red flashing LED....
« Reply #13 on: January 21, 2013, 01:24:28 PM »
Good news!

Fingers crossed this one is OK.

Sent from my 16Gb Nexus 4 using Tapatalk 2


JayJ

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Re: Nexus 4 not booting and Red flashing LED....
« Reply #14 on: January 21, 2013, 02:08:54 PM »
Cheers dude... All good so far...

Sent from my 16GB Nexus 4 using Tapatalk 2


 


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